CONVOY
Frequently Asked Questions
How can I contact Convoy Safety?
Email us at support@convoysafety.com where our customer service team will reply to you as soon as possible to help you.
Where are you located?
Our office is in Honolulu, Hawaii. Orders ship from our fulfillment partners' warehouses.
Can I change or cancel my order?
To change or cancel your order, contact us at support@convoysafety.com within 12 hours of ordering. After that, your order may already be processing and can't be changed. You can still return eligible items within 14 days of delivery. See our Refund Policy for details.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club), plus Apple Pay and other options shown at checkout. All payments are processed securely.
Will I be charged with customs and taxes?
Prices are listed in US dollars. Unless shown as included, applicable sales taxes are calculated and displayed at checkout. International orders are considered individuallyβplease contact support@convoysafety.com before purchasing. For approved international orders, import duties, taxes, and customs or handling charges may also apply. Charges not collected at checkout are your responsibility and may be payable to the carrier or customs authority.
Shipping
When will my order be processed?
Orders are processed Monday through Friday, within 1β3 business days from the order date. We don't process or ship on weekends or holidays. Please allow a little extra time during holidays and sale seasons. You'll get an email with your tracking number once your order ships.
How long will it take to receive my order?
Most orders arrive within 2β4 weeks after shipping. Delivery times can vary by location, carrier delays and peak seasons.
What if I don't receive my order?
If your order hasn't arrived within 30 days after shipping, contact us at support@convoysafety.com and we'll look into it. If it can't be found, we'll send a replacement or give you a full refund.
Returns & Refunds
How do I return an item?
You may request a return within 14 days of delivery. Items returned because you changed your mind must be unused or unworn, with tags, all included parts, and original packaging. To start a return, email support@convoysafety.com with your order number and the item youβd like to return. Please contact us before sending anything back. Refunds are subject to eligibility, inspection, and approval. You are responsible for return shipping costs for change-of-mind returns. See our Refund Policy for full details.
What if the item(s) I received are defective/incorrect/damaged?
Please contact support@convoysafety.com within 14 days of delivery if an item arrives damaged, defective, incomplete, or incorrect. Include your order number, a description of the issue, and photographs where applicable. If we confirm the issue, weβll provide a replacement or full refund at no extra cost to you, including any required return shipping. Please contact us before sending anything back.
When will I receive my refund?
After receiving and inspecting your return, weβll notify you whether your refund is approved. Approved refunds are issued to your original payment method within 7β10 business days after approval. Your bank or payment provider may need additional time to post the refund. For approved cancellations or refunds where no return is required, this period starts when the refund is approved. If you havenβt received an approved refund after 15 business days, contact support@convoysafety.com.