Refund policy
Last updated: October 14, 2026
Returns
You have 14 days from the date your order is delivered to request a return.
To be eligible, items must be returned in the same condition they were received: unworn or unused, with tags, and in their original packaging. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
How to start a return
Contact us at support@convoysafety.com with your order number and the item you'd like to return before sending anything back. We'll reply with return instructions. Items sent back without contacting us first can't be accepted.
Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.
Damages and issues
Please inspect your order when you receive it. If an item is defective or damaged, or if you received the wrong item, contact us within 14 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund at no extra cost to you.
Exceptions and non-returnable items
The following items can't be returned:
- Gift cards
- Items that have been used, damaged after delivery, or are missing parts
Contact us if you have questions about whether a specific item can be returned.
Exchanges
The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 7–10 business days. Your bank or payment provider may need additional time to process and post the refund.
If you haven't seen your refund within 15 business days after it was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, ask about a return or exchange, or report damaged items, contact us at support@convoysafety.com.